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At MOTHER’S, customer satisfaction is our top priority. While we do not accept returns or refunds once an order is confirmed, we are committed to resolving any genuine concerns in the following cases:

1. Damaged Products

We will replace any item that reaches you in a damaged condition.

What to do:

• Notify us within 2 days of delivery at hello@mothersfoods.in
• Attach:
  • Order number
  • Image of invoice
  • One image of the outer box
  • Two clear images of the damaged item(s)
  • Mandatory unboxing video

Note:

• Only the affected product in a multi-item shipment will be replaced.
• Replacements are processed within 7–10 business days.
• You’ll receive a response within 24–48 hours.

2. Missing Products

If any item is missing from your order, we will resolve it promptly.

What to do:

• Notify us within 2 days of delivery at hello@mothersfoods.in
• Attach:
  • Order number
  • Image of invoice
  • Image of outer box
  • Two clear images of opened package contents
  • Mandatory unboxing video

Note:

• No refunds for missing items.
• We will resend the missing product after verification.
• We respond within 24–48 hours.

3. Spoiled or Quality-Issue Products

We maintain strict quality and hygiene standards. If a product arrives spoiled or compromised, we will investigate and take action.

What to do:

• Notify us within 2 days of delivery at hello@mothersfoods.in
• Attach:
  • Order number
  • Date of packaging/manufacture from the product
  • Clear images or video showing the issue

Important Notes:

• Returns/replacements will not be issued for:
  • Taste, texture, aroma, or colour variation
  • Our products are 100% natural and handmade
  • Minor batch variations may occur
• We will investigate and offer fair resolution. Replacements will be made where necessary.

Need Help?

Reach out to our team anytime at hello@mothersfoods.in.
We respond within 24–48 business hours and are here to assist you through every step.